Bnode (Bpost group)
The company behind bpost strengthens resilience and self-leadership in times of change
Major transformation is felt throughout an organisation. At Bnode, the company behind bpost, this created a growing need to support leaders and employees in managing the pressure and uncertainty that change can bring. Together with Better Minds, the organisation developed a practical learning programme focused on resilience and self-leadership.
“As part of our resilience and self-leadership programme, we have been working with Better Minds since 2025. Better Minds supported Bnode in designing and rolling out a learning journey that combines keynotes, digital learning modules, practical tools and intervision sessions.”
– Wellbeing Group Director, Bnode
The challenge
How do you recognise stress in yourself? How do emotions influence your behaviour? And how do you maintain your own balance while guiding others through change? Bnode was looking for a practical, scalable programme that addressed these questions, available in Dutch, French and English. The initial focus was on leaders. The programme was later extended to employees within a specific department.
The approach
Our training programmes place a strong emphasis on blended learning. By combining different learning methods, we give participants the flexibility to engage with the content at a pace and in a way that suits their personal learning preferences. Together with Bnode, we therefore developed a modular programme in which digital learning modules, practical toolkits and peer learning sessions reinforce one another.
1) Digital learning modules
Dr. Aisha Cortoos developed the learning content around six themes: emotional intelligence, connection, recognising stress, managing stress, focus management and recovery. She translated scientific insights into relatable situations and techniques that participants could try out for themselves.
2) Practical toolkits
Each module comes with a toolkit containing exercises, worksheets, visualisations and inspirational resources. Examples include:
3) Peer learning sessions
During these sessions, participants discussed their experiences and questions with colleagues. Better Minds expert David Maegerman facilitated the conversations, creating a confidential space for open exchange. Using methods such as STARR and OASE, he helped the group turn real-life situations into insights and practical next steps.
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The results
Several teams within Bnode completed the programme. Participants particularly valued the relatable examples, practical tools and professional guidance. Several participants reported that they had started applying the insights in their work.
The peer learning sessions offered opportunities to learn from colleagues and discover new perspectives. Feedback from the initial programmes was used to further refine the approach.
Bnode and Better Minds continue to work together to strengthen resilience and self-leadership across the organisation.
"We particularly valued their ability to translate scientific concepts into concrete tools that can be applied immediately in everyday work.
Aisha Cortoos’s contributions, both in sessions with our managers and at our leadership events, consistently received very positive feedback. Her ability to combine scientific expertise with impactful delivery and guidance in a multilingual setting brings real added value. We also had the opportunity to work closely with David Maegerman during the peer learning sessions. His pragmatic approach, attentive listening and ability to create an atmosphere of trust enabled participants to share real-life situations and turn them into concrete learning points. These sessions were especially appreciated for their practical focus and immediate relevance to participants’ work.
We consider Better Minds a reliable and professional partner, capable of supporting complex organisations with leadership, wellbeing and resilience programmes in French, Dutch and English.”
