Terms & Conditions


  1. Introduction and Acceptance of the Terms and Conditions

Better Minds at Work (hereafter also referred to as ‘We’ , ‘Better Minds’ or if referred to the website of Better Minds ‘the Website’) trades under the name ‘BETTER MINDS’, has its registered office in Belgium at 2110 Wijnegem, Stokerijstraat 17/5 and is registered under VAT-number 0548.982.089.

The General Terms and Conditions detailed below govern the rights and obligations that relate to the services and information given/processed by Better Minds and govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘Your’ or the ‘Customer’) and Better Minds.

Both parties accept these Conditions unreservedly. These General Terms and Conditions are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior agreement. We maintain that, by confirming your order, you have read and do unreservedly accept our General Terms and Conditions. These General Terms and Conditions are important to you and Better Minds as they are used to protect your rights as a valued customer and our rights as a business.

  • Withdrawal of order

The Website is a work in progress and as things may change, be added or be taken away,  we reserve the right to update the Website and these General Terms and Conditions from time to time at our discretion. The updated General Terms and Conditions will be immediately visible on the Website. All affiliated customers will receive a notification by e-mail.  It is solely the responsibility of the Customer to keep up-to-date with the latest Terms and Conditions by either checking the Website and/or reading the notification send by mail . Your continued use of the Website will be taken to mean that you have read and agreed to the changes made to these Terms and Conditions.

  • Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

When ordering a Masterclass you will be given a ‘lifetime access’ which means access to the on-line video-courses for as long as the platform is on-line.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account on the Websiteby entering your e-mail-address and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using it in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy as you can also find on our Website.

  • Product information

Better Minds takes great care when putting product information or information regarding the Masterclasses on-line but will not be held responsible for any mistakes or omissions to any information given.

  • Prices

The prices indicated on the Website are shown in  EURO and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed.

  • Secure Payment

The products are invoiced at the end of the order.

The Website currently offers one way to pay for your order, Mollie. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Better Minds will be charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Mollie for full terms and conditions of use.

The order will only be placed after payment.

  • Availability

We will always endeavour to fulfil your order once completed and paid for. If a product or service of coaching should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, the available products will be send and the delivery of the outstanding items will follow once they are available again. The shipping fees for the post-delivery will be refunded. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

  • Delivery

Your order will be delivered to the address you indicated when your order was placed.

Better Minds has the right to outsource the delivery of products and services in whole or in part to third parties without the agreement of the Customer.

Better Minds does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

  • Cancellation – Return

In case of ordering a Masterclass, you have the right to annul the order within 14 days starting the day after the order is confirmed. We request that such cancellation of order is send to us by registered post or by e-mail.

In case of ordering a product on the Website, Better Minds allows you 15 days to return the product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

If the order of a Masterclass is cancelled within the legal term of 14 days starting the day after the order is confirmed, Better Minds will reimburse your payment within the 30 days. The same applies for the return of a product within the deadline mentioned above.

  1. Privacy and protection of personal data

The personal data you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Website, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions. The given information will only be used for statistic and analytic goals and will be mainly useful to improve the content and functioning of The Website.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (full Privacy Policy to consult on the Website: betterminds.com/privacy-policy/). You can at any time make a request to Better Minds to find out what personal information we hold concerning you. You may at any time request to modify this information.             

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

  1. Intellectual ownership

All the content on the Website (illustrations, texts, names, brand names, images and videos) is  property of Better Minds. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Better Minds. All information, content and files are protected by International law concerning intellectual ownership and copyright. Better Minds cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Better Minds will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the Website.

  1. Waiver and Severability

Any failure of Better Minds to exercise or enforce any right or provision of the Gereral Terms and Conditions shall not constitute a waiver of such right or provision. The General Terms and Conditions constitute the entire agreement between you and Better Minds, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the General Terms and Conditions). If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions will continue in full force and effect.

  1. Feedback & Comments

Any opinions left on the Website by customers are screened and moderated by Better Minds. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Better Minds reserves the right to refuse or modify it.

  1. Applicable law – jurisdiction

The Belgian law only is applicable to these General Terms and Conditions, the service of Better Minds and the relationship between the Customer and Better Minds.

In the event of a dispute between parties only the Courts of Antwerpen, Department Antwerp have jurisdiction. The parties will however primarily try their best effort to settle the dispute amicably.